Support for students
Intro
We want you to experience university life to the full, so the support we offer is aimed at helping you reach your potential.
Whether it is practical, personal or study support that you need, help is available and easily accessible.
If you have any questions or need support please contact the Student Services helpdesk by phone or email:
- Contact: 020 8231 2345 or student.services@uwl.ac.uk
Visit The Student Hub, the one-stop place where you can access all of our Student Services support online, 24/7, via laptop or mobile device.
How can we help?
Employability services
We can help you find a part time job during your studies, a placement as part of your degree or a full time graduate role.
We offer masterclasses to help you tailor your CV or refine your interview skills.
You can get specialist careers advice to help you decide what you want to do when you graduate.
- Tel: 020 8231 2345
- Email: careers@uwl.ac.uk
Counselling
If you are struggling with your emotional or mental health, the Counselling Service is here for you.
- Tel: 0208 231 2218
- Email: counsellor@uwl.ac.uk
- Location: Brentford Site, 1st Floor (PH105) Paragon House
- Opening Times: Monday to Friday 9am – 5pm
Disability support
We want all students to have equal access to their course and the facilities at UWL. We can provide confidential, specialist advice to help address any physical, study or communication barriers you may find in the university environment.
Find out how our library can support you on our library services for disabled students page and learn more about access arrangements on campus via the AccessAble website.
- Tel: 020 8231 2739
- Email: wellbeing@uwl.ac.uk
Extensions and mitigating circumstances
We offer a lot of support to help you meet your full potential and why we have been listening to you about what we can do to improve our processes around deadlines.
- Email: Study.Support@uwl.ac.uk.
Mental health
Prioritising your mental health is crucial for achieving success and the Wellbeing team are here to help you deal with any health-related issues.
- Book a 1:1 appointment on the Student Hub
- Sign up to Togetherall for free using your UWL email address and get 24/7 anonymous online support.
Find out more about looking after your mental health
- Tel: 020 8231 2739
- Email: wellbeing@uwl.ac.uk
- Location: Support services are located in the middle of The Street at our St Mary's Road site.
- Opening Times: Monday to Friday 9am – 5pm
Money advice
- Need help sorting out your student finance or loan? The team can help you contact Student Finance England.
- Interested in a bursary or scholarship? We offer a range of funding options and can help you apply.
if you are an international student, visit the international fees and funding page to find out more about tuition fees and how you may be able to get help with funding.
- Email: studentadvice@uwl.ac.uk
- Tel: 020 8231 2591
- Book an appointment with us through the Student Hub.
Report + support
The University of West London is committed to promoting and providing a safe and supportive environment for all students and staff. We take reports of bullying and harassment, discrimination, hate crime or abuse/sexual misconduct seriously.
Our online Report + Support tool enables anyone to report concerns anonymously and or receive support from an adviser. This site has been created to provide information and resources about various forms of harassment and abuse.
Report and Support cannot provide an immediate response to urgent concerns or ongoing incidents. If there is an immediate risk of serious harm to you or anyone else please call the emergency services on 999.
Study support
Discover a range of ways to help you get the most from your studies. From our daily, confidential, drop-in support service, our range of academic skills masterclasses to refine your essay writing or presenting skills, to our Peer Mentoring Service so you can connect with other students who can support you and share their experiences.
- Email: Study.Support@uwl.ac.uk
- Visit our Study Support hub.
Visas and immigration
The Student Advice team has specialist international student advisers who provide free and confidential advice and support to prospective and current international students at UWL on visa and immigration-related matters.
- Email: studentadvice@uwl.ac.uk
- Tel: 020 8231 2591
Prepare to study
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Current students
We have a dedicated support network on hand to help you throughout your student journey. From our student services, personal tutors, to our Study Support team and Students’ Union.
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Information for new students
Everything you need to know ahead of your arrival at UWL including when you will get your joining instructions, enrolment and induction, logging into our IT systems and getting your student ID.
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Information for returning students
Get prepared for the new academic year with many resources to help you get back into “study mode” after the summer as a returning student and hit the ground running when your classes start.
FAQs
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How do I enrol?
A few weeks before your course starts we will email you and invite you to enrol online. You’ll need to make sure you do this online before you come to complete your enrolment in person.
At UWL we use a system called MyRegistry. -
How do I access my UWL email?
We provide you with a free email account while you study with us. This will be a key communication tool during your university life.
- Find out more about what your email will look like, how to access it and who to contact if you need help on the student email page.
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How do I get my student ID?
During your on-campus induction you will have scheduled time to have your photograph taken for your student ID card. Please bring with you a form of photo ID in order to complete this.
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I have not received an enrolment email
As a new student you should get your enrolment email in January.
If you have read all of the online help information and guidance on the MyRegistry website, then please call the UWL student re-enrolment helpline on 020 8231 2050.
This service is available between 9am and 5pm (GMT) Monday to Friday (except Bank Holidays).
If you need help using the MyRegistry website, you may email enrolhelp@uwl.ac.uk at any time during the week and weekends and we will respond to your email as soon as possible from the next working day.
Please note that during the busy enrolment periods from mid-September to mid-October and during February, our staff will be very busy and you could experience some delays with the response time to the emails and telephone calls. We would appreciate your patience during these busy periods.
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How can I find out more about Blackboard?
Find out more about our Blackboard pages and other online resources on our online learning tools page.
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Where can I get information and equipment for my course?
Students studying some courses in the London Geller College of Hospitality and Tourism are required to purchase uniforms and equipment before commencing their studies.
- Find out more about prices lists and where you order you uniform and equipment from on the uniforms and equipment for LGCHT page.
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Where will I find timetable information?
Your timetable will be available two weeks prior to the start of your first module.
To access your timetable, please:
- Log in to the Student Portal and click on the MyTimetable tab.
- Enter your regular UWL Student IT User Account (typically your eight-digit UWL student ID number).
- Enter your usual password and you will be given access to your timetable.
If you have any problems accessing the Student Portal, please contact IT Service Desk on extension: 2222 or externally on: +44 (0)300 111 4895 .
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I'm having difficult accessing the Student Portal, who can help?
If you have any problems accessing the Student Portal, please contact IT Service Desk on extension: 2222 or externally on +44 (0)300 111 4895.
