• Continuing professional development (CPD)

Patient Engagement and Relationship Management

CPD Level 7
Location
How to apply
How to apply
Overview

Overview

This credit-bearing course focuses upon the political and practical importance of involving patients, staff and other important stakeholders, in improvement project work.

It encourages experienced staff working in healthcare environments, to recognise the essential value that meaningful engagement with patients and stakeholders can bring to their change efforts.

Course requirements: Evidence of study at Level 6 (Degree Level).

Cost and funding: This fee covers the full course cost.

  • Sept 24 - Aug 25 fees: £900
  • Sept 25 - Aug 26 fees: TBC

Credits: 20

Assessment method: Essay 100%

A mixed group of student nurses wearing blue uniforms
Study dates and times

Study dates and times

This course is taught on day release, select a start date to see the study days:

Study days are from 9am to 5pm.

The course will enable you to:

  • Build knowledge about the major theories of patient involvement
  • Increase awareness and recognition of the importance of engaging stakeholders
  • Practically apply theories and techniques of involvement in a healthcare setting 
  • Understand what involvement is, and how meaningful engagement can positively impact an improvement project 
  • Effectively recognise resistance to involving others 
  • Creatively problem-solve barriers to meaningful engagement.

The course uses Improvement Science techniques, based on the extensive experience of the CLAHRC for North West London. It runs as a series of workshops, where you will examine the concepts raised and consider how they apply to your workplace.

Teaching staff

Teaching staff

Associate Professor Rowan Myron

Professor Rowan Myron

I am an experienced researcher, writer, presenter and manager with expertise in psychology, improvement science and knowledge mobilisation in healthcare. I use innovative techniques to build team dynamics with staff, researchers and patients. I also lead the University's doctoral research programmes, and have a strong interest in using new technologies to engage frontline staff in learning opportunities.

I am an experienced researcher, writer, presenter and manager with expertise in psychology, improvement science and knowledge mobilisation in healthcare. I use innovative techniques to build team dynamics with staff, researchers and patients. I also lead the University's doctoral research programmes, and have a strong interest in using new technologies to engage frontline staff in learning opportunities.

Study and career progression

Study and career progression

This course can be taken as a standalone module, or as part of the MSc Improvement Science pathway.

How to apply

How to apply

We recommend your application is submitted to the University at least two weeks prior to the start of the course.

After your application is accepted and you have been offered a place on the course, you will be sent information about how to enrol.  You must complete enrolment before your course starts.

Apply for this course

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Contact us

For more information about our CPD courses please get in touch with Dr Claire Anderson, Associate Dean (Berkshire), College of Nursing, Midwifery and Healthcare:

Browse more CPD courses

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Find out more about Continuing Professional Development with the College of Nursing, Midwifery and Healthcare and see the range of courses on offer.

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