Information
for new students

IT services will send you an email with information on how to set up essential IT resources. Find out more about setting up your IT user account on our IT Services page, including things like:

• Logging into your IT user account
• Connecting to the UWL WiFi
• Registering for self service password resets (SSPR)
• Visiting the Student Portal
• Checking your student email account

If you have any issues, you can contact IT Services via email: itservicedesk@uwl.ac.uk or by phone: 0300 111 4895.

• Find out more about getting connected with IT Services.

An enrolment email will be sent a few weeks before your course starts*. This email will be sent to the email account used during the application and will be full of useful information. 

Please email enrolhelp@uwl.ac.uk at any time and the Enrolment Team will be on hand to assist you.

Add MyRegistry@uwl.ac.uk to your list of contacts so this email does not go into your junk mailbox. 

This enrolment email will invite you to enrol on your course via MyRegistry. MyRegistry is UWL's online enrolment service for students.

^{*If you have accepted your offer.}

• Find out more about online enrolment using MyRegistry.

To ensure your tuition fee loan and maintenance loan payments can be processed, continuing students must reapply for student finance for each year of the course. If you are a continuing student, you can apply either online or by post:

Apply online by logging into your SFE account.

• If you have any technical issues, please contact SFE on: 0300 100 0607, 
• Opening hours: Monday - Friday (8am - 8pm), Saturday and Sunday, (9am - 4pm).

Apply by post – please download a PR1 application form and return your completed form to the address shown below:  

Student Finance England, PO Box 210, Darlington, DL1 9HJ

EU national applying for tuition fee support only - please download a EUPR1a form and return this form to: 

Student Finance Services, Student Loans Company, PO Box 89, Darlington, DL1 9AZ.

• If you need any help, please contact our Student Advice Team
• For further information, visit the government Student Finance England – ‘How to’ guide page.

Find out more about the rooms we offer on our accommodation page and submit your application via our online accommodation webform.

UWL student accommodation rooms are:

• Cheaper than direct let prices

• Require no deposit

• Require no guarantor

• All bills included

• Range of locations (Ealing, Wembley and Acton)

• Groups/friends can be accommodated together (book early for this)

Your timetable will be available two weeks before the start of your first module.

To access your timetable, please: 

• Log in to the Student Portal and click on the MyTimetable tab
• Enter your regular UWL Student IT User Account (typically your eight digit UWL student ID number)
• Enter your usual password where you will be given access to your timetable.

If you feel that your timetable is incomplete, please contact your course administrator.

If you have any problems accessing the Student Portal, please contact IT Service Desk on extension:  2222 or externally on: +44 (0)300 111 4895

• Check this year's term dates.

It is important that you regularly check your UWL student email in the lead up to starting your new academic journey. We will be communicating important information to help you prepare for studying at UWL and set you up for success.

We provide the following letter types: 

• Student Status Letter, 
• Council Tax Letter, 
• Bank Letter and; 
• Change of Course status. 

All of these can be requested via My Registry on the e:Vision portal. 

• Find out more on the Academic Administrative Support Centre page.

To open a Bank account, you will need:

• Passport with valid student visa + BRP card in original format.
• A University Letter - that can be accessed via My Registry under the Communications section.
• Any additional documents, required by the bank during your application process that are not listed above.

To request a University Bank Letter, please log into the e:Vision portal and follow these steps:

• Click on the MyRegistry index in the left-hand column
• Under the Communications section to the right of the webpage, please select Request a Letter.
• Select a Bank Letter (you need the bank name, address and postcode) and follow the steps on the portal.
• Once requested, the letter will be sent to your student email as a PDF attachment.

Please ensure that your term time address is up to date on MyRegistry before you submit any letter requests.

• If you have any further queries about student letter requests, please contact studentletters@uwl.ac.uk.

Examples of student bank accounts you can open:

• Barclays bank account
• Lloyd's Bank student current account
• HSBC bank account for international students

Having easy access to healthcare will help you out when you least expect it. Make sure you can get your medication when needed and your vaccinations are up to date. Our local link GP for Ealing and Brentford is:

• Address: The Florence Road Surgery, 26 Florence Road, Ealing, W5 3TX.
• Or find your local GP on the NHS website.

Visit our health and wellbeing advice page forstudent support relating to any health-related issues.

Contents insurance is important for protecting your belongings and yourself from paying out for damage. It is important to make sure you are covered because paying out for phones, laptops and other electronics can be expensive. Many companies offer specialised, affordable insurance for students.

Endsleigh is recommended by NUS.