Library Services for students at Paragon
Introduction to Library services at Paragon
What library services are available at Paragon?
- Study spaces, printing, scanning and copying facilities and wifi.
- Access to the Library website, LibSearch and your Library Account are available from any computer.
- You can access Click and Collect, self-service returns machine and the book bin.
- There is regular in person support from the Library on the second floor at Paragon on Monday to Friday from 11am to 1pm. If you need help outside of these times please email library@uwl.ac.uk or use our Library Chat Service.
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Where can I get study support?
Students can request an online appointment with your Subject Librarian.
You can find additional information on how they can help you and the details of how to contact them on the subject guide for your course.
There is regular in person support from the Library on the second floor at Paragon on Monday to Friday afternoons from 2:30 - 4:30pm.
If you need help outside of these times please email library@uwl.ac.uk or use our Library Chat Service.
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What are the opening hours for library services at Paragon?
At Paragon, Library services operate from the Social Learning Space on the second floor. The opening hours are Monday to Friday 08.00 to 22.00 | Saturday 08.30 to 16.00
Ways to access Library resources and services
Our services are designed to help reduce the amount of time you need to spend in the Library. You can choose to request books to collect from any of our sites, or request digital copies of certain pages or a chapter.
Frequently asked questions
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What happens if a book is not immediately available?
If the book is not immediately available at either site, we will notify you and if you still require the book you can place a standard reservation for collection at the Paul Hamlyn Library which is open continuously (including overnight) from Monday morning to Friday evening, with reduced hours on Saturdays and Sundays during term time.
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What times do the book collection service operate?
The book collection service at Paragon operates between the hours of 10 and 12, and 2 and 4 Monday to Friday. If you are unable to collect the book at these times you should not use this service.
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How long will you retain a book that has been reserved?
Your book will be retained for collection at Paragon for a maximum of five working days before your reservation is cancelled and the book returned to the library.
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Where can I get help using a self-issue machine?
An IT Assistant will help you to issue the book(s) on a self-issue machine.
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What ID do I need to collect a book?
Please note that you must provide your student Photo ID in order to collect the book. No books can be issued without this.
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How can I get issues resolved on my library account?
Please note that IT staff will not be able to resolve issues on your library account that prevent you from borrowing books. If you have the maximum number of loans to which you are entitled, or need to pay library overdue charges you will need to speak to Library Services staff. A phone is provided for this purpose.
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How can I pay overdue charges?
You can pay overdue charges at any time via your online library account on a PC or mobile device. You can also pay overdue charges on the self issue machine but please be aware that for technical reasons, there may be a delay of up to six minutes before any blocks on your account are removed.
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How do I return a book to the Library at Paragon?
- Please follow the instructions on the self-returns machine
- Please place the book(s) in the book bin provided
- The book bin is emptied daily from Monday to Friday for return to the library.
Get in touch
In-person: Visit the Help Zone, ground floor at our Ealing & Reading sites. Find out the library opening hours.
Email us: library@uwl.ac.uk
Social media: Twitter
Telephone: Ealing: 020 8231 2405 / Reading: 020 8209 4434 (Mon-Fri 9am-5pm)
Need help? Chat with us.
