Health and wellbeing advice

We work closely with the local Florence Road surgery, and all enrolled students can register with them. They offer exclusive appointment sessions for University of West London students. The Surgery will always try to accommodate students who need an appointment outside of the exclusive session times and also offer an out of hour’s service.

To register with the Florence Road and Bramley Road surgery, or your preferred practice, you will need your Student ID card and a Student Status letter. You will need to complete a registration form and a simple health questionnaire and return it in person to the surgery. You may also be asked to provide details of your previous GP and your NHS number. 

The Florence Road and Bramley Road surgery team has both male and female doctors and nurses and they offer a range of services:

• contraception and contraception advice, including emergency contraception
• testing and treatment for sexually transmitted infections (STIs)
• family planning and antenatal care
• minor surgery
• phlebotomy
• women’s health
• travel vaccinations and advice
• flu vaccinations for ‘at risk’ groups
• chronic disease management

If you live outside the Boroughs of Ealing, Hammersmith and Hounslow, a temporary service can be provided in the case of an emergency. Alternatively visit the NHS website to find your nearest surgery.

Surgery contact details:

Bramley Road Surgery, 2 Bramley Road, Ealing W5 4SS
Telephone: 020 8567 2111

Florence Road Surgery, 26 Florence Road, Ealing W5 3TX
Telephone: 020 8567 2111

If relevant, you can sign a temporary switch of GP over the Christmas and summer period if you intend on staying with your parents in a different part of the country during this period. 

The first step to accessing support is to register with the Wellbeing Service. You have the opportunity to disclose your disability on your UCAS form which informs the University that you have a disability. You will then be send an email promoting our service and inviting you to register with us. 

You can also register with our service at any time, during enrolment or any time during your studies. To do so you can call us on 0208 231 2739 or send us an email to wellbeing@uwl.ac.uk.

Alternatively you can speak to our team on the Student Services front desk and book an appointment with a Wellbeing Adviser. We offer a mix of appointments and shorter drop-in appointments for queries that require less time with a Wellbeing Adviser.

We encourage you to disclose your disability as early as possible, so the correct support can be set up to help you reach your full potential.

Find more information about the disability support and advice that we offer.

If you have any mental health difficulties during your time at UWL we are here to support you.

Our dedicated Mental Health Advisers and Welfare Advisers can help you with advice, information and support. 

We also provide a confidential student counselling service, which is free and accessible to all students. We  produce a range of health and wellbeing guides on the student portal and run a series of workshops throughout the academic year.

If you have a diagnosed mental health condition you can register with us and the Wellbeing Advisers can advise what support may be available through reasonable adjustments and whether you may be able to get Disabled Student Allowances (DSA). 

We also work with an Independent Advocacy service called Advent Advocacy who can provide you advocacy support if you are experiencing difficulties with a number of issues outside of University which is impacting on your mental health. 

If you don’t have a diagnosis, but think you may have a mental health condition, the team can provide support and advise you on how to get assessed.

For emergency health issues

For emergency medical help call 999 or go to the nearest Accident and Emergency (A&E) department. 

The closest A&E departments in Ealing are:

• Ealing Hospital,  Uxbridge Road,  Southall, UB1 3HW (no children's A&E)
• West Middlesex Hospital, Twickenham Road, Isleworth, TW7 6AF 
• Northwick Park Hospital, Watford Road, Harrow, HA1 3UJ

The closest A&E department in Reading is:

• A&E Royal Berkshire NHS Foundation Trust, Centre Block,  Craven Road, Reading, RG1 5AN
• Tel: 0118 322 7020

If it is not a life-threatening situation, but it is urgent, you should go to the Urgent Care Centre at Ealing Hospital, Uxbridge Road, UB1 3HW. Alternatively, you can call your GP (Florence/Bramley Road Surgery tel: 020 8567 211) or call for NHS advice on 111. 

For urgent help on campus

Call 3333 from any university phone or speak to one of the reception desks or to a security officer.

If you are experiencing a mental health crisis

If you can’t guarantee your safety and/or think you may hurt someone then you should call 999 and ask for an ambulance or report to your nearest Accident & Emergency (A&E) Department. 

If your situation is not as urgent as above and you would like to speak to someone anonymously then you should consider contacting one of the following charities:

The Samaritans(24/7 support)

• Phone – 116 123
• Email – jo@samaritans.org (response time 24 hours)
• Write a letter – Chris, Freepost RSRB-KKBY-CYJK, PO Box 9090, Stirling, FK8 2SA 

Togetherall (students there for students)

• 24/7 support, available 365 days a year
• Sign up for free using your UWL email address

Campaign Against Living Miserably (CALM – specialise in supporting men)

• 5pm-midnight 365 days of the year
• Phone – 0808 802 58 58 (London) or 0800 58 58 58 (Nationwide)

If you are not sure what to do

Call Student Services on 020 8231 2345 (available Monday-Friday 9am-5pm).

If you are pregnant during your course, in addition to speaking to your doctor, you should notify your
Personal Tutor so that we can assess any risk to you or your pregnancy. This is especially important if you are involved in clinical or laboratory work, work with chemicals or biological agents, work using machinery and equipment, or if the work involves lifting, carrying and moving heavy or awkward items (including handling people).

For more information, please contact the Health and Safety Team on 020 8231 2745 or health.safety@uwl.ac.uk.

You may also wish to speak to Student Services for information on how your pregnancy or taking time out
of your studies might affect your student funding, your financial entitlements (eg benefits), or your immigration/ visa status. Contact Student Services on 020 8231 2345 or studentservices@uwl.ac.uk

The NHS (National Health Service) is the UK’s publicly funded healthcare system. As a student visa holder, you have access to NHS services, including general practitioners (GPs), clinics and hospital appointments. The NHS does not cover prescriptions, dental appointments and vision check-ups and will, therefore, still come at a cost.