• Continuing professional development (CPD)

Leadership Strategies to Improve the Patient Experience

CPD Level 7
Location
How to apply
How to apply
Overview

Overview

The importance of organisations providing a high-quality patient experience is a cornerstone of the NHS Long-Term Plan (2019).

Taught at our West London and Reading campuses, this accredited course aims to provide an opportunity for health and social care professionals to develop their understanding and practical application of new approaches to leadership to improve the patient experience.

Course requirements: Evidence of study at Level 6 (Degree Level).

Cost and funding: This fee covers the full course cost.

  • Sept 24 - Aug 25 fees: £900
  • Sept 25 - Aug 26  fees: TBC

Credits: 20

Assessment method:

  • A showcase event, to a group of peers, course academics and invited guests, launching an artefact you will create which would improve the patient experience (50%)
  • An accompanying presentation to demonstrate how you reviewed your organisation’s strategic plan and explored available data to identify one area of service delivery that needed improvement to improve your patient experience (50%).
A nurse on a hospital ward
Locations this course is taught at:
West London Campus
Berkshire Institute for Health
Study dates and times

Study dates and times

This course is taught on day release, select a start date to see the study days:

Study information

This module has 6 full study days, 3 of these are on campus (listed above) and 3 are electronic days which can be completed online at a time to suit yourself. 

We suggest you ring fence your electronic days so that you have enough time to complete all the learning. Additionally, there will be lunchtime master classes online halfway through the module, but these will also be recorded so you can catch up if you can’t join in person. 

You will also need to be available on the submission date for the module as your summative assessment will be a live presentation, online.

Location: Paragon Campus, Brentford.

Course content

By the end of this course you will be able to:

  • Demonstrate your ability to focus explicitly on the needs and experiences of service users and contextualise that focus within policy frameworks, systems of accountability and evidence of effective healthcare
  • Provide examples and evidence of how your leadership skills enable you to motivate teams and individuals to work effectively
  • Critically analyse strategies which support the practice of service improvement and structures which you use to address system problems and pursue innovation
  • Integrate all these strategies into your own practice, identifying new ways of working and coping mechanisms for recognising the limitations of your and others' contributions.
Teaching staff

Teaching staff

Catherine Lynch profile picture

Dr Catherine Lynch

I have been leading various iterations of the Masters in Advanced Practice since 2009 at UWL, taking revised versions of the program through successful validation/revalidation ever 4 years. In addition, I led on the accreditation of the MSc Advanced Clinical Practice programme with Health Education England in 2020. I am passionate about empowering healthcare practitioners with the soft skills to make a different in their practice and cite the discovery of emotional intelligence and transactional analysis amongst my highlights in academia. During the pandemic, I became a proficient user of graphic design software, predominantly using Canva and Adobe Creative Cloud, which I believe gives my students an immersive and entertaining, quality learning experience.

I have been leading various iterations of the Masters in Advanced Practice since 2009 at UWL, taking revised versions of the program through successful validation/revalidation ever 4 years. In addition, I led on the accreditation of the MSc Advanced Clinical Practice programme with Health Education England in 2020. I am passionate about empowering healthcare practitioners with the soft skills to make a different in their practice and cite the discovery of emotional intelligence and transactional analysis amongst my highlights in academia. During the pandemic, I became a proficient user of graphic design software, predominantly using Canva and Adobe Creative Cloud, which I believe gives my students an immersive and entertaining, quality learning experience.

Study and career progression

Study and career progression

This can be taken as a standalone module or the credits can be used towards another course:

  • PgCert/PgDip/MSc Advancing Professional Practice (badged awards available)
  • MSc Clinical Practice (badged awards available eg Leadership).
How to apply

How to apply

We recommend your application is submitted to the University at least two weeks prior to the start of the course.

After your application is accepted and you have been offered a place on the course, you will be sent information about how to enrol. You must complete enrolment before your course starts.

Apply for this course

Apply now

Contact us

For more information about our CPD courses please get in touch with Dr Claire Anderson, Associate Dean (Berkshire), College of Nursing, Midwifery and Healthcare:

Browse more CPD courses

A team of nurses

Find out more about Continuing Professional Development with the College of Nursing, Midwifery and Healthcare and see the range of courses on offer.

Browse our CPD courses