Alumni Spotlight: Timothy Griffin
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Originally, Timothy Griffin wanted to be a lawyer. But it was working part time at a hotel that convinced him his real career path lay in hospitality.
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I enjoyed working in hotels so much. I felt very fulfilled by being of service to people, playing a role in making guests’ experience memorable for all the right reasons."
Coming to London, Timothy started studying at Thames Valley University (TVU). Here, he learned all the essential commercial elements of running a hospitality business, including practical modules in the kitchen, which helped him to understand the challenges that everyone encounters in their roles in the hotels he would eventually manage. He also made friends from all over the world.
Hospitality is a very engaging industry, and it attracts people who have a good energy. The Ealing campus was great, and I have very positive memories of my time there.”
London Geller College of Hospitality and Tourism
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During his course, Timothy spent a year in industry, where he worked at the famous Waldorf Astoria in New York, a 1,400-bedroom hotel that has played host to every US President since Dwight Eisenhower. After graduation, Timothy returned to the Waldorf to begin his career.
That was my first management role, as Assistant Front Office Manager. I promoted on to other positions within the Waldorf, including Director of Group Services and Assistant Executive Housekeeper.
Being part of the team in an hotel of this scale means there are multiple opportunities to progress your career and to grow professionally over time.”
After being moved to the New Jersey Hilton Short Hills for two years for his first Executive Committee role as Director of Front Office Operations, Timothy returned to London, where he joined luxury hotel The Royal Lancaster, initially as Executive House Manager and progressing on to Executive Food & Beverage Manager, where he was responsible for the operations of five food and beverage outlets.
It was a great opportunity for me to have the experience of running a large food and beverage operation when my background was more rooms division.
My only experience in restaurants until then was working as a waiter and barman and latterly at the Mary King Room at TVU. But I learned that if you have strong leadership skills in one discipline, these skills are transferable. If you go in with humility, and a willingness to learn, you can be successful.”
These skills would help when Timothy started working at The Hoxton.
The earliest part of my career was all luxury hotels, so it was a cultural shift for me to be part of business that was very design-led and creative. At the time, The Hoxton was rewriting the rules of hospitality with its energetic lobby spaces, great design, partnerships and activations.”
Timothy joined the original Hoxton Shoreditch team as Director of Operations and was then subsequently promoted to General Manager for the site. As the business started to scale and acquire new sites in London and Europe, Timothy became the group’s Global Brand Director, where he played a key role in defining the Hoxton brand to enable it to scale globally.
When The Hoxton group began acquiring sites in the US, Timothy was promoted to Managing Director for North America, moving back to New York. Timothy headed up the US business and launched The Hoxton in the US market, establishing a regional central office and North American team based in New York City. He led the highly successful opening of Hoxton hotels in New York, Portland, Chicago and LA.
After ten years with the Hoxton, Timothy returned to London and partnered with some colleagues to co-found Wellbrook Hospitality, which creates hospitality brands and operates hotels under hotel management agreements. One of this brands is is LEVEN.
LEVEN comes from the old English word meaning ‘to live’ and is designed around the ethos of creating spaces that guest can enjoy on their own terms. Their first hotel opened in Manchester, with more openings in the pipeline.
LEVEN Manchester is doing very well, commercially successful with a great team and guest feedback. We are working on scaling that business, with plans to open sites in Lisbon, London and Edinburgh. We’re also looking at a new budget brand which we can scale. We’re very focused on growing our own group of hotels.”
Timothy has been invited to speak on numerous industry panels including London’s Hotel & Resort Innovation Expo, HD Expo in Las Vegas, The Festival of Hospitality, Boutique Design Show New York, HIX Talks, the Independent Hotel Show, the Interior Design Summit and Manchester’s Annual Hotel Conference on topics from how to create vibrant public spaces, to developing robust cultures, bottling a brand, outsourcing of F&B and how hotels can leverage the power of the metaverse.
Furthermore, he was invited to talk about bringing a new hotel brand to Manchester at the St. Julian’s Scholars 2023 Spring Meeting and bringing hospitality to the metaverse at the Master Innholders’ 2024 Hotel Leadership Conference.
Timothy is a member of the Savoy Education Trust’s Scholarship St. Julian’s Scholars after successfully securing a scholarship to join the Accelerated Leadership Development Programme at Cranfield University. He is on the Advisory Board for Hospitality Design Magazine and the Steering Committee for the Independent Hotel Show North of Britain.
In recognition of his work, he was the recipient of Hotel Designs Brit Awards Hotelier of the Year 2023, is a Master Innholder, Fellow of the Institute of Hospitality and has the Freedom of the City of London.
As I have moved through my career, I have been increasingly inspired to focus more of my time on helping encourage people, particularly young people, to join the hospitality sector and make it a career of choice by talking about the diverse opportunities afforded people within this great industry and the highly transferable skills that can be developed.”
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